This website is operated by Jetlink Limited. Throughout the site, the terms "we", "us", and "our" refers to Jetlink Limited. By accessing or using our website [www.jetlinkonline.com], you agree to be bound by these Terms and Conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to the current store shall also be subject to these Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1: Eligibility

You must be at least 18 years old or have parental consent to use this website.

SECTION 2: Products & Descriptions

We strive to ensure that product descriptions, images, and prices are accurate. However:

• Product images are for illustration purposes only.
• Specifications may change without prior notice.
• We reserve the right to correct errors or inaccuracies.

SECTION 3: Pricing & Payment

All prices are listed in [Nigerian Naira] and inclusive/exclusive of VAT where applicable.

• We accept payments via approved online and offline payment channels.
• Orders are only confirmed after successful payment.

SECTION 4: Order Acceptance & Cancellation

We reserve the right to refuse or cancel any order due to pricing errors, stock unavailability, or suspected fraud.

If payment has been made, a refund will be processed in line with our Refund Policy.

You agree to provide current, complete and accurate purchase and account information for all purchases made on the site. You agree to promptly update your account and other information, including your email address and card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.

SECTION 5: Delivery

• Delivery timelines are estimates and may vary due to logistics or unforeseen circumstances.
• Ownership and risk pass to the customer upon successful delivery.

SECTION 6: Warranty

• Products may carry manufacturer warranties where applicable.
• Warranty claims are subject to manufacturer terms and conditions.

SECTION 7: User Conduct

You agree not to:

• Use the website for unlawful purposes.
• Attempt to compromise website security.
• Post false or misleading information.

SECTION 8: Limitation of Liability

We shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

SECTION 9: Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria.

Returns & Replacements (if applicable)

All products purchased from Jetlink and ordered from our website come with a 7 - 14 days replacement warranty. If you have an issue with your item or received a defective unit, please contact us to get a replacement. We only replace items if they are defective or damaged.

Our replacement warranty lasts between 7 and 14 days depending on the product category. If the aforementioned timeline has gone by since your purchase, we will not offer a replacement.

Customer satisfaction is important to us.

SECTION 1: Returns Eligibility

You may return items if:

• The product is defective or damaged on delivery.
• The wrong item was delivered.
• The product is unused, sealed, and in original packaging (where applicable).
• Returns must be initiated within [7–14] days of delivery.

SECTION 2: Non-Returnable Items

• Opened software, digital products, or downloadable items
• Items damaged due to misuse or negligence
• Products without original packaging or accessories

SECTION 3: Refund Process

• Approved refunds will be processed within [7–14] business days.
• Refunds will be made via the original payment method.

SECTION 4: Exchanges

• Exchanges are subject to product availability.
• Price differences may apply.

SECTION 5: Shipping

To return your product, you can email Support@jetlinkng.com to get an address to mail your product to.

Return shipping costs will be paid by the customer in all cases, and Jetlink Limited will not be reimbursing or responsible for any shipping cost incurred by customer. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Jetlink Warranty Exclusions:

1. Damages incurred during transportation and handling, including scratches, dents, chips, or any external harm to the product.
2. Damage or malfunction resulting from incorrect electrical current or voltage, fluctuations, or power surges.
3. Products lacking easily discernible or altered original serial numbers.
4. Damage or malfunction resulting from improper or faulty installation, product alteration, or modification.
5. Products used in commercial settings.
6. Usage scenarios beyond the intended purpose of the product.
7. Items lacking valid proof of purchase.
8. Issues unrelated to product quality.
9. Items surpassing their warranty duration.
10. Lost or pilfered products.
11. Repairs conducted by third-party entities.

Jetlink Limited respects your privacy and is committed to protecting your personal information.

SECTION 1: Information We Collect

• Personal details (name, phone number, email, address)
• Payment information (processed securely by third-party providers)
• Browsing and device information

SECTION 2: Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@jetlinkng.com

SECTION 3: Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4: How We Use Your Information

• To process orders and deliver products
• To provide customer support
• To send updates, promotions, or service notifications
• To improve our website and services

SECTION 5: Data Protection

We implement industry-standard security measures to protect your data. However, no online system is completely secure.

SECTION 6: Third-Party Sharing

We do not sell your personal data. Information may be shared with:

• Payment processors
• Delivery partners
• Legal authorities when required by law

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

SECTION 7: Cookies

We use cookies to enhance user experience and analyze website traffic.

SECTION 8: Your Rights

You may:

• Request access to your data
• Request correction or deletion of your information
• Opt out of marketing communications

SECTION 9: Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sales@jetlinkng.com

[Re: Privacy Compliance Officer]